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Frequently Asked Questions

Find answers to common questions

How can I track my order?

Once your order ships, you will receive an email with a tracking link to monitor your delivery status in real-time.

What size should I order?

Please refer to our comprehensive Size Guide located on each product page to find your perfect fit.

Do you offer international shipping?

Yes, Juilliard Store ships to over 50 countries worldwide. Shipping costs and delivery times vary by location.

Can I modify or cancel my order?

Orders are processed quickly, but you can contact us within 60 minutes of placement to request changes or cancellations.

Are your materials sustainably sourced?

We prioritize ethical manufacturing and use high-quality, sustainable fabrics across our core collections.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment options through Klarna.